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There's a common belief that the problem with errors users make with Web sites or Web apps has to do with differing intelligence levels.Some users even blame themselves for being dumb.
"Sorry about this", I was told by an IT manager at a major financial institution, "It's just that our users are lazy and stupid".
Continue reading "Figuring out how to deal with Stupid Users" »
Posted by Frank Spillers on May 27, 2011 at 01:55 PM in User Advocacy | Permalink